All Systems Operational

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Welcome to the CU Anschutz ISS and CU Denver OIT system status page. ISS will provide information about service interruptions here.

Authentication Services Operational
Email Operational
Canvas Operational
Network Services Operational
CU Anschutz Operational
CU Denver Operational
Off-Site Location Operational
Telephone Services Operational
CU Anschutz Operational
CU Denver Operational
Off-Site Location Operational
University Webpages Operational
CU Anschutz Operational
CU Denver Operational
Virtual Private Network (VPN) Operational
Zoom Operational
Other Systems and Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 21, 2026

No incidents reported today.

Jul 20, 2026

No incidents reported.

Jul 19, 2026
Potomac Clinic Power and Network Outage
Resolved - Network services were down for approximately 1 hour and 39 minutes at the Potomac Clinic over the weekend during a Public Service power outage. Network services were restored automatically once power to the building was restored. The outage was from 11AM to 12:39 PM on Sunday 7/19.
Jul 19, 11:00 MDT
Jul 18, 2026

No incidents reported.

Jul 17, 2026
Service Disruption: Oracle Identity Manager Service Desk Tools
Resolved - ISS has determined that service has been fully restored.

What service was affected: OIM - Oracle Identity Manager

What is the resolution: A restart of the services brought them back to an operational state.

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident:
Jul 17, 10:21 MDT
Monitoring - ISS has identified the cause of the service disruption.

What service is affected: OIM - Oracle Identity Manager

What fix has been applied: Rebooted OIM servers

Workarounds (if any): None needed at this time

ISS will continue to monitor the service for full stability and service restoration.

Incident:
Jul 17, 09:05 MDT
Investigating - ISS is aware of and currently investigating a service disruption.

What service is affected: OIM - Oracle Identity Manager

What is the issue: OIM services are intermittently unreachable by Service Desk Staff

Who is impacted: ISS Service Desk Personnel

Workarounds (if any):

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Incident:
Jul 17, 08:41 MDT
Jul 16, 2026
Service Disruption: Outage to Teams Calling Users Dialing 911
Resolved - ISS has determined that service has been fully restored.

What service was affected: MSTeams Calling of 911

What is the resolution: Working with our service provider, a configuration setting was identified and removed allowing normal functionality to resume. ISS has verified full functionality of the service since restoration.

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident: 3076405
Jul 16, 14:39 MDT
Monitoring - ISS has identified the cause of the service disruption.

What service is affected: MSTeams Calling of 911

What fix has been applied: Working with our service provider, a configuration setting was identified and removed allowing normal functionality to resume. ISS personnel will continue testing to ensure full functionality.

Workarounds (if any): If you need to call 911 emergency services, and experience any issue calling from a Teams Calling phone, please call 911 as normal from a personal phone or the numbers below:
CU Denver Campus: 303-556-5000
CU Anschutz Campus: 303-724-4444

ISS will continue to monitor the service for full stability and service restoration.

Incident: 3076405
Jul 16, 11:31 MDT
Investigating - ISS is aware of and currently investigating a service disruption.

What service is affected: MSTeams Calling of 911

What is the issue: Users unable to dial 911 from MSTeams Calling phones or app.

Who is impacted: University MSTeams calling phone service users dialing 911. Non-Teams Calling phones are working as normal. Other dialing also working as normal.

Workarounds (if any): If you need to call 911 emergency services, use the phone numbers below from a Teams Calling phone or call 911 as normal from a personal phone.
CU Denver Campus: 303-556-5000
CU Anschutz Campus: 303-724-4444

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Incident: 3076405
Jul 15, 14:35 MDT
Service Disruption: Canvas LMS Access
Resolved - ISS has determined that service has been fully restored.

What service was affected: Canvas Learning Management System (LMS)

What is the resolution: Our Canvas Instructure vendor worked directly with AWS to verify recovery of an issue that occurred within the AWS hosted environment.

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident: 3076527
Jul 16, 09:00 MDT
Monitoring - ISS has identified the cause of the service disruption.

What service is affected: Canvas Learning Management System (LMS)

What fix has been applied: Between the times of 1:57am and 5:14am, users would have experienced issues in accessing Canvas courses. Canvas Instructure worked directly with AWS to verify recovery of an issue that occurred within the AWS hosted environment.

Workarounds (if any): Canvas access is working normally.

ISS will continue to monitor the service for full stability and service restoration.

Incident:
Jul 16, 05:25 MDT
Investigating - ISS is aware of and currently investigating a service disruption.

What service is affected: Canvas Learning Management System (LMS)

What is the issue: Canvas access and login pages are not available due to a global event with AWS Cloudfront. Canvas personnel are working directly with AWS to resolve this issue. https://health.aws.amazon.com/health/status

Who is impacted: All Canvas users are not able to login.

Workarounds (if any): None known.

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Incident: 3076527
Jul 16, 03:40 MDT
Jul 15, 2026
Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026
Service Disruption: REDCap (Research Electronic Data Capture)
Resolved - ISS has determined that service has been fully restored.

What service was affected: REDCap (Research Electronic Data Capture)

What is the resolution: ISS added memory for the application to use when usage increased.

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident:
Jul 7, 14:58 MDT
Monitoring - ISS has identified the cause of the service disruption.

What service is affected: REDCap (Research Electronic Data Capture)

What fix has been applied: ISS personnel have evaluated the current state of the service and due to changing usage and demand of the application, additional resources were added. The team monitored closely over the past five days and repeat of issue has not reoccurred.

Workarounds (if any): No workarounds

ISS will continue to monitor the service for full stability and service restoration.

Incident: 3073986
Jul 6, 14:54 MDT
Update - ISS is aware of and currently investigating a service disruption.

What service is affected: REDCap (Research Electronic Data Capture)

What is the issue: REDCap website (https://redcap.ucdenver.edu/) is returning an error upon access.

Who is impacted: All REDCap users

Workarounds (if any): There is a workaround in place

Thank you for your patience while our team works on identifying the root cause. There is a workaround in place and the site is accessible. ISS is still working on a pemanent resolution.

Incident: 3073986
Jul 2, 20:32 MDT
Investigating - ISS is aware of and currently investigating a service disruption.

What service is affected: REDCap (Research Electronic Data Capture)

What is the issue: REDCap website (https://redcap.ucdenver.edu/) is returning an error upon access.

Who is impacted: All REDCap users

Workarounds (if any): None known.

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Incident: 3073986
Jul 2, 12:45 MDT
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