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Welcome to the CU Anschutz ISS and CU Denver OIT system status page. ISS will provide information about service interruptions here.

Authentication Services Operational
Email Operational
Canvas Operational
Network Services Operational
CU Anschutz Operational
CU Denver Operational
Off-Site Location Operational
Telephone Services Operational
CU Anschutz Operational
CU Denver Operational
Off-Site Location Operational
University Webpages Operational
CU Anschutz Operational
CU Denver Operational
Virtual Private Network (VPN) Operational
Zoom Operational
Other Systems and Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Jul 31, 2026

No incidents reported today.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

Service Disruption: Calling Center Queues Unavailable
Resolved - ISS has determined that service has been fully restored.

What service was affected: Finesse (Calling Center Software) queues for calling center agents and supervisors managing queues.

What is the resolution: Technical teams performed troubleshooting and testing and ensured full operational performance of the system.

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident:
Jul 28, 09:17 MDT
Monitoring - ISS has identified the cause of the service disruption.

What service is affected: Finesse (Calling Center Software) queues for calling center agents and supervisors managing queues.

What fix has been applied: Continued investigation has not shown replicable impacts on other agents/queues. Service appears to be working properly. After hours work will finalize and address other potential issues.

Workarounds (if any): None known.

ISS will continue to monitor the service for full stability and service restoration.

Incident: 3078337
Jul 27, 09:05 MDT
Investigating - ISS is aware of and currently investigating a service disruption.

What service is affected: Finesse (Calling Center Software) queues for calling center agents and supervisors managing queues.

What is the issue: Calling center agents are not able to look at their queues in the call center software. Calls are still flowing and agents are able to place calls

Who is impacted: Calling center agents and supervisors using the Finesse software

Workarounds (if any): None known.

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Incident: 3078337
Jul 27, 08:35 MDT

Jul 27, 2026

Service Disruption: Fax Machines at CU Boulder Sports Medicine Clinic
Resolved - ISS has determined that service has been fully restored.

What service was affected: Fax machine service at CU Boulder Sports Medicine Clinic

What is the resolution: After a period of monitoring, the fix is considered to be stable. Service is up and working.

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident: 3078333
Jul 27, 16:14 MDT
Monitoring - ISS has identified the cause of the service disruption.

What service is affected: Fax machine service at CU Boulder Sports Medicine Clinic

What fix has been applied: Technical staff have performed troubleshooting, technical equipment configurations, testing and will monitor the results.

Workarounds (if any): None

ISS will continue to monitor the service for full stability and service restoration.

Incident: 3078333
Jul 27, 11:27 MDT
Investigating - ISS is aware of and currently investigating a service disruption.

What service is affected: Fax machine service at CU Boulder Sports Medicine Clinic

What is the issue: Fax machine service is not working after a maintenance operation on Saturday

Who is impacted: Staff at CU Boulder Sports Medicine Clinic

Workarounds (if any): None known

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Incident: 3078333
Jul 27, 08:27 MDT
Network Outage - Perinatal Clinic - 1st floor
Resolved - ISS has determined that service has been fully restored.

What service was affected: Network connection in 1st floor Perinatal Research Bldg

What is the resolution: A breaker panel was replaced by CU Anschutz Facilities. Power was restored and network connectivity re-established.

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident: 3078263
Jul 27, 08:19 MDT
Update - Investigation into this network outage will resume on Monday at 6 am.
Jul 24, 18:20 MDT
Update - ISS is aware of and currently investigating a service disruption.

What service is affected: Network Services in the Perinatal Research Center - 1st floor
What is the issue: A network outage has been reported
Who is impacted: Users on the 1st floor of Perinatal Research Center - 1st floor
Workarounds (if any): None

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Incident: 3078263
Jul 24, 16:32 MDT
Investigating - A network outage has been reported at the 1st floor of the Perinatal Research Building. Ticket # 3078263
Jul 24, 16:24 MDT

Jul 26, 2026

Service Disruption: The Arts Fort Logan clinic
Resolved - ISS has determined that service has been fully restored.

What service was affected: Network Service at the Fort Logan Clinic

What is the resolution: Power was restored and network connectivity was tested and restored as well.

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident:
Jul 26, 17:49 MDT
Investigating - ISS is aware of and currently investigating a service disruption.

What service is affected: Network connectivity

What is the issue: Unknown at this time

Who is impacted: Building is closed however any users may not be able to connect to the network

Workarounds (if any):

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Incident:
Jul 25, 14:18 MDT

Jul 25, 2026

Jul 24, 2026

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

Xcel power bump and network outage for some Anschutz campus buildings
Resolved - An Xcel power bump at the Anschutz campus at approx 8:40 Tuesday evening caused power outages and related network outages in the following buildings: BioScience3, ED2 South, School of Pharmacy and Campus Services. Network services were restored at 9:05 PM.
Jul 21, 20:30 MDT

Jul 20, 2026

No incidents reported.

Jul 19, 2026

Potomac Clinic Power and Network Outage
Resolved - Network services were down for approximately 1 hour and 39 minutes at the Potomac Clinic over the weekend during a Public Service power outage. Network services were restored automatically once power to the building was restored. The outage was from 11AM to 12:39 PM on Sunday 7/19.
Jul 19, 11:00 MDT

Jul 18, 2026

No incidents reported.

Jul 17, 2026

Service Disruption: Oracle Identity Manager Service Desk Tools
Resolved - ISS has determined that service has been fully restored.

What service was affected: OIM - Oracle Identity Manager

What is the resolution: A restart of the services brought them back to an operational state.

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident:
Jul 17, 10:21 MDT
Monitoring - ISS has identified the cause of the service disruption.

What service is affected: OIM - Oracle Identity Manager

What fix has been applied: Rebooted OIM servers

Workarounds (if any): None needed at this time

ISS will continue to monitor the service for full stability and service restoration.

Incident:
Jul 17, 09:05 MDT
Investigating - ISS is aware of and currently investigating a service disruption.

What service is affected: OIM - Oracle Identity Manager

What is the issue: OIM services are intermittently unreachable by Service Desk Staff

Who is impacted: ISS Service Desk Personnel

Workarounds (if any):

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Incident:
Jul 17, 08:41 MDT
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