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Resolved -
Upon further testing ability to generate and access reports via Oncore DataMart were successful demonstrating full resolution of this issue. Teams are continuing to work with our vendor to prevent reoccurrence.
Nov 14, 09:05 MST
Investigating -
The previous configuration change has not fully resolved the report access issue. Teams are engaged and we have reached out to our partners for escalation paths.
Nov 12, 16:09 MST
Monitoring -
ISS personnel has implemented a configuration change that has allowed normal connection to OnCore DataMart reports. The team is continuing to test and monitor for any instability before moving this to a resolved state.
Nov 12, 12:42 MST
Investigating -
Some users are experiencing issues in attempting to connect to Oncore DataMart reports. ISS personnel is investigating and working to resolve.
Nov 12, 11:01 MST
Resolved -
ISS personnel implemented a new route and retired the legacy path on 11/11/24 without any impact to our users. Path is stable and area is functioning fully.
Nov 12, 08:37 MST
Update -
A new configuration will be applied on Monday 11/11/24 and then verified before resolving this event.
Nov 9, 10:40 MST
Monitoring -
Probable root cause was identified and a fix was implemented. Upon this fix, network functionality returned to normal levels. ISS personnel are continuing to monitor and verify connectivity.
Nov 7, 12:36 MST
Investigating -
ISS personnel are investigating sporadic network functionality impacting the Ground Floor of Fitzsimons Building on Anschutz Medical Campus. Staff are onsite and working to identify cause and restore normal functioning.
Nov 7, 12:25 MST
Resolved -
ISS teams continued to monitor the reported user experience, and have not received any additional reports since 11/7/24. We are maintaining watch for a reoccurrence of this behavior, as it appears this was resolved by our Microsoft vendor directly.
Nov 9, 10:42 MST
Investigating -
Some students are seeing a message stating that their Office 365 license will expire on November 27, 2024. This does not appear to affect the functionality of the Office 365 tools. ISS is currently investigating and will post an update when there is more information to share.
Nov 7, 07:18 MST