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Welcome to the CU Anschutz ISS and CU Denver OIT system status page. ISS will provide information about service interruptions here.

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Degraded Performance
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Aug 11, 2026

No incidents reported today.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

Service Disruption: Calling Center Queues Unavailable
Resolved - ISS has determined that service has been fully restored.

What service was affected: Finesse (Calling Center Software) queues for calling center agents and supervisors managing queues.

What is the resolution: Technical teams performed troubleshooting and testing and ensured full operational performance of the system.

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident:
Jul 28, 09:17 MDT
Monitoring - ISS has identified the cause of the service disruption.

What service is affected: Finesse (Calling Center Software) queues for calling center agents and supervisors managing queues.

What fix has been applied: Continued investigation has not shown replicable impacts on other agents/queues. Service appears to be working properly. After hours work will finalize and address other potential issues.

Workarounds (if any): None known.

ISS will continue to monitor the service for full stability and service restoration.

Incident: 3078337
Jul 27, 09:05 MDT
Investigating - ISS is aware of and currently investigating a service disruption.

What service is affected: Finesse (Calling Center Software) queues for calling center agents and supervisors managing queues.

What is the issue: Calling center agents are not able to look at their queues in the call center software. Calls are still flowing and agents are able to place calls

Who is impacted: Calling center agents and supervisors using the Finesse software

Workarounds (if any): None known.

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Incident: 3078337
Jul 27, 08:35 MDT
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