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Welcome to the CU Anschutz ISS and CU Denver OIT system status page. ISS will provide information about service interruptions here.

Authentication Services Operational
Email Operational
Canvas Operational
Network Services Operational
CU Anschutz Operational
CU Denver Operational
Off-Site Location Operational
Telephone Services Operational
CU Anschutz Operational
CU Denver Operational
Off-Site Location Operational
University Webpages Operational
CU Anschutz Operational
CU Denver Operational
Virtual Private Network (VPN) Operational
Zoom Operational
Other Systems and Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Aug 27, 2026
Service Disruption: ISS investigating a partial outage to the account provisioning services
Resolved - Information Strategy and Services (ISS) has determined that service has been fully restored for most users. Remaining tickets associated with this incident will continue to be assisted individually.

What service was affected: Account Provisioning Services; Some POI accounts expired according to university policy. As a result, these accounts were disabled at the system level and access to university resources was removed based on details and expiration dates entered into HCM.

What is the resolution: Impacted POI accounts were reenabled to restore service. Work will continue to reinstate affected users’ phone services on an individual basis.
POIs who see issues with their account details (such as the incorrect organization or role) please contact your HR representative for correction of these details in the HCM system.

If you are still experiencing service degradation after this resolution and have not already submitted a ticket, please contact the Service Desk at 303-724-4357.

Incident: 3085186
Aug 27, 13:29 MDT
Update - Information Strategy and Services (ISS) has identified the cause of the service disruption.

What service is affected: Account Provisioning Services

What fix has been applied: Some POI accounts were reenabled and corrective actions have been implemented to address the underlying issue.

Workarounds (if any): Users experiencing issues should contact the Service Desk and submit a ticket for each affected user.

ISS will continue to monitor the service for full stability and service restoration.

Incident: 3085186
Aug 26, 13:47 MDT
Monitoring - Information Strategy and Services (ISS) has identified the cause of the service disruption.

What service is affected: Account Provisioning Services

What fix has been applied: Some POI accounts were reenabled

Workarounds (if any): Call Service Desk

ISS will continue to monitor the service for full stability and service restoration.

Incident: 3085186
Aug 25, 17:00 MDT
Identified - Information Strategy and Services (ISS) has identified the cause of the service disruption and is working on a resolution.

What service is affected: Account Provisioning Services

What is the issue: POI Accounts were disabled

Who is impacted: Some Contractor POI Accounts

Workarounds (if any): Call Service Desk

Thank you for your patience while our team works on resolving this as quickly as possible.

Incident: 3085186
Aug 25, 15:02 MDT
Investigating - Information Strategy and Services (ISS) is aware of and currently investigating a service disruption.

What service is affected: Account Provisioning Services

What is the issue: Some POI accounts were disabled

Who is impacted: Some Contractor POI Accounts

Workarounds (if any): None

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Incident: 3085186
Aug 25, 10:15 MDT
Aug 26, 2026
Aug 25, 2026
Service Disruption: eFax service
Resolved - Information Strategy and Services (ISS) has determined that service has been fully restored.

What service was affected: eFax services

What is the resolution: configuration changes and reboot

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident: 3084710
Aug 25, 10:18 MDT
Monitoring - Information Strategy and Services (ISS) has identified the cause of the service disruption.

What service is affected: eFax

What fix has been applied: reboot with config changes

ISS will continue to monitor the service for full stability and service restoration.

Incident: 3084710
Aug 24, 11:03 MDT
Investigating - Information Strategy and Services (ISS) is aware of and currently investigating a service disruption.

What service is affected: eFax service

What is the issue: not currently processing faxes

Who is impacted: eFax service provided by ISS is currently not able to send or receive faxes. Faxes services provided by other groups, i.e. School of Medicine or Epic, are not impacted.

Workarounds (if any): HIPAA compliant physical fax machine.

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Incident: 3084710
Aug 24, 10:00 MDT
Aug 24, 2026
Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026
Service Disruption: User account management and account claim
Resolved - Information Strategy and Services (ISS) has determined that service has been fully restored.

What service was affected: Account management (account claim) and course enrollment service (add / drop courses)

What is the resolution: A configuration change has been implemented, tested and verified and account management and course enrollment services have been restored to full functionality.

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident: 3084124 / 3083701
Aug 20, 16:46 MDT
Monitoring - Information Strategy and Services (ISS) has identified the cause of the service disruption.

What service is affected: Account management (password reset) and course enrollment service (add / drop courses)

What fix has been applied: A configuration change has been implemented, tested and verified and account management and course enrollment services have been restored to full functionality.

Workarounds (if any): If users are still experiencing issues, please contact the Service Desk (303-724-4357) for help

ISS will continue to monitor the service for full stability and service restoration.

Incident: 3083701
Aug 19, 13:32 MDT
Investigating - Information Strategy and Services (ISS) is aware of and currently investigating a service disruption.

What service is affected: Account management (password reset) and course enrollment service (add / drop courses)

What is the issue: Users may experience issues in changing passwords, account claiming, and delays in Canvas showing adding or dropping courses may exist

Who is impacted: Faculty, Staff, Students and prospective students on both CU Anschutz & CU Denver Campuses

Workarounds (if any): No workaround for claiming new accounts. Existing users can contact the Service Desk (303-724-4357) for help resetting passwords

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Incident: 3083701
Aug 19, 11:08 MDT
Aug 19, 2026
Aug 18, 2026

No incidents reported.

Aug 17, 2026
Service Disruption: Account Claim Portal
Resolved - ISS has determined that service has been fully restored.

What service was affected: Account Claim Portal

What is the resolution: Changes were made to restore service.

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident:
Aug 17, 15:48 MDT
Monitoring - ISS has identified the cause of the service disruption.

What service is affected: Account Claim Portal

What fix has been applied: A fix has been applied, and the team is currently monitoring for effectiveness.

Workarounds (if any): The portal should be operational at this time.

ISS will continue to monitor the service for full stability and service restoration.

Incident:
Aug 17, 13:28 MDT
Identified - ISS has identified the cause of the service disruption and is working on a resolution.

What service is affected: Account Claim Portal

What is the issue: Multiple users are reportedly unable to complete account claiming.

Who is impacted: Anyone who has not yet claimed their account.

Workarounds (if any): There are no workarounds at this time.

Thank you for your patience while our team works on resolving this as quickly as possible.

Incident:
Aug 17, 12:25 MDT
Investigating - ISS is aware of and currently investigating a service disruption.

What service is affected: Account Claim Portal

What is the issue: Multiple users are reportedly unable to complete account claiming

Who is impacted: Anyone who has not yet claimed their account.

Workarounds (if any): There are currently no workarounds at this time.

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Incident:
Aug 17, 10:42 MDT
Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

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