Resolved -
ISS has determined that service has been fully restored.
What service was affected: Account Claim Portal
What is the resolution: Changes were made to restore service.
If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.
Incident:
Aug 17, 15:48 MDT
Monitoring -
ISS has identified the cause of the service disruption.
What service is affected: Account Claim Portal
What fix has been applied: A fix has been applied, and the team is currently monitoring for effectiveness.
Workarounds (if any): The portal should be operational at this time.
ISS will continue to monitor the service for full stability and service restoration.
Incident:
Aug 17, 13:28 MDT
Identified -
ISS has identified the cause of the service disruption and is working on a resolution.
What service is affected: Account Claim Portal
What is the issue: Multiple users are reportedly unable to complete account claiming.
Who is impacted: Anyone who has not yet claimed their account.
Workarounds (if any): There are no workarounds at this time.
Thank you for your patience while our team works on resolving this as quickly as possible.
Incident:
Aug 17, 12:25 MDT
Investigating -
ISS is aware of and currently investigating a service disruption.
What service is affected: Account Claim Portal
What is the issue: Multiple users are reportedly unable to complete account claiming
Who is impacted: Anyone who has not yet claimed their account.
Workarounds (if any): There are currently no workarounds at this time.
Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.
Incident:
Aug 17, 10:42 MDT