Sitefinity Website Editing Degraded Performance
Investigating - Website editors are experiencing intermittent slowness in the Sitefinity editing interface for university websites. Website viewing is not impacted. ISS is currently working with the vendor to determine the root cause and an update will be posted once it is identified.
May 13, 2026 - 12:23 MDT

About This Site

Welcome to the CU Anschutz ISS and CU Denver OIT system status page. ISS will provide information about service interruptions here.

Authentication Services Operational
Email Operational
Canvas Operational
Network Services Operational
CU Anschutz Operational
CU Denver Operational
Off-Site Location Operational
Telephone Services Operational
CU Anschutz Operational
CU Denver Operational
Off-Site Location Operational
University Webpages Degraded Performance
CU Anschutz Degraded Performance
CU Denver Degraded Performance
Virtual Private Network (VPN) Operational
Zoom Operational
Other Systems and Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 13, 2026
Issue Accessing Slate Student Application Portal
Resolved - Issues accessing Slate have been resolved, and users are able to login in with their email address or their username.
May 13, 11:45 MDT
Monitoring - A fix has been implemented, and users are now able to access Slate by logging in with their email address or their username. ISS personnel are monitoring the results.
May 12, 16:15 MDT
Investigating - ISS personnel are investigating an issue with accessing Slate. Users are not able to access Slate by logging in with their email address; however, users are able to log in with their university username. Technical staff are investigating and updates will be provided. To look up a university username, visit https://myaccount.ucdenver.edu/forgot-username. Ticket 3063904.
May 12, 12:55 MDT
May 12, 2026
Power and Network Outage - South Denver Location
Resolved - The power and network at South Denver have remained stable since service was restored, and ISS personnel have not received any reports of new issues. This incident has been resolved.
May 12, 16:01 MDT
Monitoring - Power and network have been restored. ISS personnel will monitor the results. Ticket 3063784.
May 12, 13:45 MDT
Investigating - ISS personnel have received reports of a power outage for the South Denver Location and the network is unavailable. Power is expected to be restored by 10 am.
May 12, 08:10 MDT
Sitefinity Website Editing Unavailable
Resolved - Issues accessing the Sitefinity editing interface have been resolved.
May 12, 13:20 MDT
Monitoring - The issue with the Sitefinity editing interface has been resolved and ISS will monitor the results.
May 11, 15:59 MDT
Investigating - ISS personnel have reported an issue to the Sitefinity vendor. Site editors are not able to access the editing interface for university websites. Website viewing is not impacted. Ticket 3063502.
May 11, 09:44 MDT
May 11, 2026
Canvas Service Outage
Resolved - Canvas access and service reliability have remained stable during the monitoring period, and ISS personnel have not received any reports of new issues. We strongly advise that faculty and students prepare a contingency plan for turning in assignments and final exams in the event Canvas access becomes unavailable again. This incident has been resolved.
May 11, 15:18 MDT
Update - A solution has been implemented which has restored access to Panopto videos in Canvas. ISS will continue to monitor the results.
May 9, 07:47 MDT
Update - Panopto videos are not displaying in Canvas at this time. As a work around, students and faculty can access Panopto videos directly by going to https://ucdenver.hosted.panopto.com/. Technical staff have identified the problem and are working on implementing a solution. Updates will be provided.
May 9, 07:25 MDT
Update - Canvas access has been restored for our users, but the service reliability remains uncertain. Due to recent events, Canvas has had intermittent outages which are at the discretion of the vendor and may occur during a final exam. Faculty and staff may continue to use Canvas, but we strongly advise faculty and students prepare a contingency plan for turning in assignments and final exams in the event Canvas access becomes unavailable again.

Instructure, the company that owns Canvas, has provided an FAQ about the incident, which may not answer all your questions. We will share more information if it becomes available.

As a precaution, all users will be logged out at 9:00 p.m. on Friday, May 8th. If you are logged into Canvas at this time, you will be prompted to log back in.
May 8, 10:37 MDT
Monitoring - Canvas access has been restored for our users, but the service reliability remains uncertain. Due to recent events, Canvas has had intermittent outages which are at the discretion of the vendor and may occur during a final exam. Faculty and staff may continue to use Canvas, but we strongly advise faculty and students prepare a contingency plan for turning in assignments and final exams in the event Canvas access becomes unavailable again.

Instructure, the company that owns Canvas, has provided an FAQ about the incident, which may not answer all your questions. We will share more information if it becomes available.

As a precaution, all users will be logged out at 9:00 p.m. on Friday, May 8th. If you are logged into Canvas at this time, you will be prompted to log back in.
May 8, 10:30 MDT
Update - CU is working with the vendor to investigate and resolve the issue. CU does not control the platform and cannot provide a timeline for resolution. This incident is impacting Canvas instances globally and is part of the larger data breach reported on Monday. We will continue to monitor the situation and will provide updates when new information is available. Ticket 3062988.
May 7, 15:55 MDT
Investigating - Canvas is experiencing a global outage and all users are unable to access Canvas. Updates will be provided once they are available.
May 7, 14:19 MDT
May 10, 2026

No incidents reported.

May 9, 2026
May 8, 2026
Call Center Degraded Service
Resolved - Call Center phone management services remain stable, and ISS personnel have not received any reports of new issues during the monitoring period. This incident has been resolved.
May 8, 16:14 MDT
Monitoring - A fix has been implemented and Call Center phone management services are now available. ISS personnel are monitoring the results.
May 8, 09:36 MDT
Investigating - Call Center phone management services may be unavailable for some users. Incoming calls to call centers are not impacted. ISS technical staff are currently investigating. Ticket 3062824.
May 7, 10:03 MDT
May 7, 2026
University Websites Degraded Performance
Resolved - ISS monitoring systems identified degraded performance for some university websites and ISS personnel received reports of delays in website responsiveness from some users. ISS personnel contacted the vendor and were notified once a fix was implemented. Incident occurred from 3:41 pm - 3:56 pm. Ticket 3063123.
May 7, 13:30 MDT
May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026
Degraded Service: MyAccount Authentication Services
Resolved - This incident has been resolved.
Apr 29, 16:35 MDT
Monitoring - ISS has implemented changes to restore these services.
Apr 29, 15:50 MDT
Investigating - ISS is investigating reports regarding degraded service response for these MyAccount service offerings: Password Reset, Claim Account, Forgot Username
Apr 29, 10:29 MDT
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