Service Disruption: the EMS room scheduling service was experiencing degraded performance

Incident Report for CU Anschutz ISS and CU Denver OIT

Resolved

Information Strategy and Services (ISS) has determined that service has been fully restored.

What service was affected: EMS Room Scheduling via Outlook

What is the resolution: ISS made configuration changes to address the issue and restore services.

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident:

Posted Oct 05, 2026 - 08:32 MDT

Update

Information Strategy and Services (ISS) has identified the cause of the service disruption and is working on a resolution.

What service is affected: EMS room scheduling

What is the issue: ISS implemented changes to address the EMS/Outlook synching problem at 1:00 PM yesterday. Since that time, some EMS users are seeing normal synching behavior, but others are still seeing synching issues. Based on information from the vendor we believe that all synching issues should be resolved by 1:00 PM this afternoon, 24 hours after the fix was implemented.

Who is impacted: EMS users using Outlook

Workarounds (if any): A workaround has been identified for EMS events not syncing to Outlook. If your event does not sync to your Outlook calendar after making an EMS reservation, you can manually add it by following the steps in this article:
https://support.cuanschutz.edu/TDClient/277/Portal/KB/Article/20325/How-To-Manually-Add-an-EMS-Reservation-to-Your-Outlook-Calendar

Thank you for your patience while our team works on resolving this as quickly as possible.

Incident:

Posted Oct 02, 2026 - 14:30 MDT

Update

Information Strategy and Services (ISS) has identified the cause of the service disruption and is working on a resolution.

What service is affected: EMS room scheduling

What is the issue: ISS implemented changes to address the EMS/Outlook synching problem at 1:00 PM yesterday. Since that time, some EMS users are seeing normal synching behavior, but others are still seeing synching issues. Based on information from the vendor we believe that all synching issues should be resolved by 1:00 PM this afternoon, 24 hours after the fix was implemented.

Who is impacted: EMS users using Outlook

Workarounds (if any): users can continue to use EMS Web App to reserve rooms online

Thank you for your patience while our team works on resolving this as quickly as possible.

Incident:

Posted Oct 02, 2026 - 10:22 MDT

Identified

Information Strategy and Services (ISS) has identified the cause of the service disruption and is working on a resolution.

What service is affected: EMS Room Scheduling via Outlook

What is the issue: Degraded performance between EMS and Outlook Calendars. Users may still experience problems with reservations from EMS synching to Outlook. EMS web app room reservations are still functioning normally.

Who is impacted: People using Outlook to reserve rooms via EMS.

Workarounds (if any): None at this time

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Posted Oct 01, 2026 - 16:49 MDT

Investigating

Information Strategy and Services (ISS) is aware of and currently investigating a service disruption.

What service is affected: EMS Room Scheduling via Outlook

What is the issue: Degraded performance between EMS and Outlook Calendars. Users may be unable to use the EMS Outlook plugin or synch reservations from EMS to Outlook. EMS web app room reservations are still functioning normally.

Who is impacted: People using Outlook to reserve rooms via EMS.

Workarounds (if any): None at this time

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Posted Oct 01, 2026 - 13:46 MDT

This incident affected: Other Systems and Services.