Service Disruption: the EMS room scheduling service was experiencing degraded performance

Incident Report for CU Anschutz ISS and CU Denver OIT

Identified

Information Strategy and Services (ISS) has identified the cause of the service disruption and is working on a resolution.

What service is affected: EMS Room Scheduling via Outlook

What is the issue: Degraded performance between EMS and Outlook Calendars. Users may still experience problems with reservations from EMS synching to Outlook. EMS web app room reservations are still functioning normally.

Who is impacted: People using Outlook to reserve rooms via EMS.

Workarounds (if any): None at this time

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.
Posted Oct 01, 2026 - 16:49 MDT

Investigating

Information Strategy and Services (ISS) is aware of and currently investigating a service disruption.

What service is affected: EMS Room Scheduling via Outlook

What is the issue: Degraded performance between EMS and Outlook Calendars. Users may be unable to use the EMS Outlook plugin or synch reservations from EMS to Outlook. EMS web app room reservations are still functioning normally.

Who is impacted: People using Outlook to reserve rooms via EMS.

Workarounds (if any): None at this time

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.
Posted Oct 01, 2026 - 13:46 MDT
This incident affects: Other Systems and Services.