Service Disruption: Cisco Voicemail Services
Monitoring - Information Strategy and Services (ISS) has identified the cause of the service disruption.

What service is affected: Voicemail, call centers and voicemail menu systems for those using Cisco phone services.

What fix has been applied: Services were restored after the maintenance concluded.

ISS will continue to monitor the service for full stability and service restoration.

Incident:3095516
Oct 10, 2026 - 10:04 MDT
Identified - Information Strategy and Services (ISS) has identified the cause of the service disruption and is working on a resolution.

What service is affected: Voicemail, call centers and voicemail menu systems for those using Cisco phone services are currently not available.

What is the issue: A portion of voicemail services are unavailable.

Who is impacted: Service has been restored to some users; however, others are still impacted and unable to use Cisco voicemail, call centers and voicemail menu systems.

Workarounds (if any): There is no workaround at this time. If you need to reach the ISS Service Desk after hours please email us at servicedesk@cuanschutz.edu.

Thank you for your patience while our team works on resolving this as quickly as possible.

Incident:3095516
Oct 10, 2026 - 09:55 MDT
Investigating - Information Strategy and Services (ISS) is aware of and currently investigating a service disruption.

What service is affected: Voicemail, call centers and voicemail menu systems for those using Cisco phone services are currently not available.

What is the issue: Voicemail is unavailable due to scheduled maintenance.

Who is impacted: Anyone using Cisco voicemail, call centers and voicemail menu systems.

Workarounds (if any): There is no workaround at this time. If you need to reach the ISS Service Desk after hours please email us at servicedesk@cuanschutz.edu.

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Incident:
Oct 10, 2026 - 08:49 MDT

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 10, 2026

Unresolved incident: Service Disruption: Cisco Voicemail Services.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Service Disruption: the EMS room scheduling service was experiencing degraded performance
Resolved - Information Strategy and Services (ISS) has determined that service has been fully restored.

What service was affected: EMS Room Scheduling via Outlook

What is the resolution: ISS made configuration changes to address the issue and restore services.

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident:
Oct 5, 08:32 MDT
Update - Information Strategy and Services (ISS) has identified the cause of the service disruption and is working on a resolution.

What service is affected: EMS room scheduling

What is the issue: ISS implemented changes to address the EMS/Outlook synching problem at 1:00 PM yesterday. Since that time, some EMS users are seeing normal synching behavior, but others are still seeing synching issues. Based on information from the vendor we believe that all synching issues should be resolved by 1:00 PM this afternoon, 24 hours after the fix was implemented.

Who is impacted: EMS users using Outlook

Workarounds (if any): A workaround has been identified for EMS events not syncing to Outlook. If your event does not sync to your Outlook calendar after making an EMS reservation, you can manually add it by following the steps in this article:
https://support.cuanschutz.edu/TDClient/277/Portal/KB/Article/20325/How-To-Manually-Add-an-EMS-Reservation-to-Your-Outlook-Calendar

Thank you for your patience while our team works on resolving this as quickly as possible.

Incident:
Oct 2, 14:30 MDT
Update - Information Strategy and Services (ISS) has identified the cause of the service disruption and is working on a resolution.

What service is affected: EMS room scheduling

What is the issue: ISS implemented changes to address the EMS/Outlook synching problem at 1:00 PM yesterday. Since that time, some EMS users are seeing normal synching behavior, but others are still seeing synching issues. Based on information from the vendor we believe that all synching issues should be resolved by 1:00 PM this afternoon, 24 hours after the fix was implemented.

Who is impacted: EMS users using Outlook

Workarounds (if any): users can continue to use EMS Web App to reserve rooms online

Thank you for your patience while our team works on resolving this as quickly as possible.

Incident:
Oct 2, 10:22 MDT
Identified - Information Strategy and Services (ISS) has identified the cause of the service disruption and is working on a resolution.

What service is affected: EMS Room Scheduling via Outlook

What is the issue: Degraded performance between EMS and Outlook Calendars. Users may still experience problems with reservations from EMS synching to Outlook. EMS web app room reservations are still functioning normally.

Who is impacted: People using Outlook to reserve rooms via EMS.

Workarounds (if any): None at this time

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.
Oct 1, 16:49 MDT
Investigating - Information Strategy and Services (ISS) is aware of and currently investigating a service disruption.

What service is affected: EMS Room Scheduling via Outlook

What is the issue: Degraded performance between EMS and Outlook Calendars. Users may be unable to use the EMS Outlook plugin or synch reservations from EMS to Outlook. EMS web app room reservations are still functioning normally.

Who is impacted: People using Outlook to reserve rooms via EMS.

Workarounds (if any): None at this time

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.
Oct 1, 13:46 MDT

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Service Disruption: Teams Calling
Resolved - Information Strategy and Services (ISS) has determined that service has been fully restored.

What service was affected: Teams Calling

What is the resolution: ISS has addressed a licensing and configuration problem to restore service.

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident:Teams Calling Service Interruption
Oct 2, 16:49 MDT
Monitoring - Information Strategy and Services (ISS) has identified the cause of the service disruption and implemented a fix to restore service.

What service is affected: Teams voice

What fix has been applied: ISS has addressed a licensing and configuration problem to restore service.

Workarounds (if any): N/A

ISS will continue to monitor the service for full stability and service restoration.

Incident: Teams Calling Service Interruption
Oct 2, 13:51 MDT
Identified - Information Strategy and Services (ISS) has identified the cause of the service disruption and is working on a resolution.

What service is affected: Teams calling

What is the issue: All off campus calling (including 911) through Teams is currently unavailable.

Who is impacted: Approximately 700 users

Workarounds (if any): None at this time

Thank you for your patience while our team works on resolving this as quickly as possible.

Incident: Teams Calling Service Interruption
Oct 2, 12:35 MDT
Investigating - Information Strategy and Services (ISS) is aware of and currently investigating a service disruption.

What service is affected: Teams voice

What is the issue: Some users have lost the ability to make Teams calls to off-campus phone numbers

Who is impacted: A subset of campus Teams users

Workarounds (if any): N/A

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Incident: Teams Calling Service Interruption
Oct 2, 11:51 MDT
Resolved Service Disruption: Cisco Unity Voicemail Partial Outage
Resolved - Information Strategy and Services (ISS) has determined that service has been fully restored.

What service was affected: Cisco Unity Voicemail

What is the resolution: Delivery of voicemail to email was disrupted during the outage. Service has been restored and undelivered voicemail, as well as new voicemail is now being sent to email.

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident: Cisco Unity Voicemail Partial Outage
Oct 2, 13:30 MDT

Oct 1, 2026

Microsoft License Provisioning
Resolved - ISS determined that there was a problem with Microsoft license provisioning at 3:25 PM and implemented a fix to reinstate those licenses by 6:00 PM
Oct 1, 15:30 MDT

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

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