Resolved -
Information Strategy and Services (ISS) has determined that service has been fully restored.
What service was affected: EMS Room Scheduling via Outlook
What is the resolution: ISS made configuration changes to address the issue and restore services.
If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.
Incident:
Oct 5, 08:32 MDT
Update -
Information Strategy and Services (ISS) has identified the cause of the service disruption and is working on a resolution.
What service is affected: EMS room scheduling
What is the issue: ISS implemented changes to address the EMS/Outlook synching problem at 1:00 PM yesterday. Since that time, some EMS users are seeing normal synching behavior, but others are still seeing synching issues. Based on information from the vendor we believe that all synching issues should be resolved by 1:00 PM this afternoon, 24 hours after the fix was implemented.
Who is impacted: EMS users using Outlook
Workarounds (if any): A workaround has been identified for EMS events not syncing to Outlook. If your event does not sync to your Outlook calendar after making an EMS reservation, you can manually add it by following the steps in this article:
https://support.cuanschutz.edu/TDClient/277/Portal/KB/Article/20325/How-To-Manually-Add-an-EMS-Reservation-to-Your-Outlook-Calendar
Thank you for your patience while our team works on resolving this as quickly as possible.
Incident:
Oct 2, 14:30 MDT
Update -
Information Strategy and Services (ISS) has identified the cause of the service disruption and is working on a resolution.
What service is affected: EMS room scheduling
What is the issue: ISS implemented changes to address the EMS/Outlook synching problem at 1:00 PM yesterday. Since that time, some EMS users are seeing normal synching behavior, but others are still seeing synching issues. Based on information from the vendor we believe that all synching issues should be resolved by 1:00 PM this afternoon, 24 hours after the fix was implemented.
Who is impacted: EMS users using Outlook
Workarounds (if any): users can continue to use EMS Web App to reserve rooms online
Thank you for your patience while our team works on resolving this as quickly as possible.
Incident:
Oct 2, 10:22 MDT
Identified -
Information Strategy and Services (ISS) has identified the cause of the service disruption and is working on a resolution.
What service is affected: EMS Room Scheduling via Outlook
What is the issue: Degraded performance between EMS and Outlook Calendars. Users may still experience problems with reservations from EMS synching to Outlook. EMS web app room reservations are still functioning normally.
Who is impacted: People using Outlook to reserve rooms via EMS.
Workarounds (if any): None at this time
Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.
Oct 1, 16:49 MDT
Investigating -
Information Strategy and Services (ISS) is aware of and currently investigating a service disruption.
What service is affected: EMS Room Scheduling via Outlook
What is the issue: Degraded performance between EMS and Outlook Calendars. Users may be unable to use the EMS Outlook plugin or synch reservations from EMS to Outlook. EMS web app room reservations are still functioning normally.
Who is impacted: People using Outlook to reserve rooms via EMS.
Workarounds (if any): None at this time
Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.
Oct 1, 13:46 MDT
