Call Centers experiencing login issues

Incident Report for CU Anschutz ISS and CU Denver OIT

Resolved

This incident has been resolved.

Posted May 29, 2026 - 14:25 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 29, 2026 - 11:52 MDT

Identified

Call Centers utilizing Finesse software may be unable to login, and as a result cannot accept calls. The team is working directly with the vendor to restore services.

Posted May 29, 2026 - 08:22 MDT

This incident affected: Telephone Services (CU Anschutz, CU Denver, Off-Site Location).