The issues with Jabber have been resolved and ISS will monitor the results.
Posted May 12, 2025 - 12:42 MDT
Update
ISS continues to work with vendors to resolve issues with Jabber. This work requires the Jabber service to be taken offline and it will be unavailable until the morning of May 12, 2025. More updates will be posted once they are available.
Posted May 11, 2025 - 21:23 MDT
Update
ISS personnel continue to work on the issues surrounding Jabber connectivity, and they have started preparing a post-change testing procedure for once the fix has been completed. More updates will be posted once they are available.
Posted May 11, 2025 - 18:00 MDT
Update
ISS personnel continue to work on the issues surrounding Jabber connectivity. Today's first shift workers have been relieved and supplemented by a second shift and continued support from vendors. More updates will be posted once they are available.
Posted May 11, 2025 - 14:19 MDT
Update
ISS personnel continue to work on the issues surrounding Jabber connectivity. More updates will be posted once they are available.
Posted May 11, 2025 - 10:51 MDT
Update
ISS personnel continue to work on the issues surrounding Jabber connectivity. ISS will post the next update concerning ongoing work by 10 am May 11, 2025.
Posted May 10, 2025 - 14:18 MDT
Update
ISS personnel continue to work on the issues surrounding Jabber connectivity. ISS will post the next update concerning ongoing work by 2 pm May 10, 2025.
Posted May 10, 2025 - 10:09 MDT
Update
Unobtrusive attempts to resolve Jabber issues for current users have proven unsuccessful. ISS, along with vendor support, will be taking additional measures to address the issues surrounding Jabber connectivity after working hours. ISS will post the next update concerning ongoing work by 10 am May 10, 2025.
Posted May 09, 2025 - 16:23 MDT
Update
We are continuing to work on a fix for this issue.
Posted May 09, 2025 - 16:22 MDT
Update
ISS continues to work on this ongoing issue with our Jabber service. As of now, all individual user issues have been addressed. Please contact the Service Desk at 303-724-4357 if you are having problems with this service and you will be contacted with direct support.
Posted May 09, 2025 - 09:21 MDT
Update
The issue has been identified and a fix is being applied. There may be sporadic degradation throughout the day until the root cause has been completely resolved.
Posted May 08, 2025 - 09:21 MDT
Identified
The issue has been identified and a fix is being implemented.
Posted May 08, 2025 - 09:16 MDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 08, 2025 - 09:11 MDT
Investigating
Some users may be experiencing issues logging in to Jabber. ISS is currently investigating the issue to determine the root cause. If you experience issues logging in, please reach out to the service desk at 303-724-4357 so we can gather as much additional information as possible as we troubleshoot this issue.
Posted May 07, 2025 - 15:22 MDT
This incident affected: Telephone Services (CU Anschutz, CU Denver, Off-Site Location).