Service Disruption: Call Centers at School of Dental Medicine

Incident Report for CU Anschutz ISS and CU Denver OIT

Resolved

Information Strategy and Services (ISS) has determined that service has been fully restored.

What service was affected: Call Center Software at School of Dental Medicine

What is the resolution: Services restored after corrective actions were taken.

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident: 3095618

Posted Oct 12, 2026 - 11:55 MDT

Monitoring

Information Strategy and Services (ISS) has identified the cause of the service disruption.

What service is affected: Call Center Software at School of Dental Medicine.

What fix has been applied: The servers were rebooted and services have been brought back online.

ISS will continue to monitor the service for full stability and service restoration.

Incident:

Posted Oct 12, 2026 - 10:48 MDT

Investigating

Information Strategy and Services (ISS) is aware of and currently investigating a service disruption.

What service is affected: Call Center Software at School of Dental Medicine.

What is the issue: Users are unable to access the Call Center Software at School of Dental Medicine.

Who is impacted: Call Center users.

Workarounds (if any): No workaround at this time.

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Incident:3095618

Posted Oct 12, 2026 - 10:12 MDT

This incident affected: Telephone Services (CU Anschutz).