Service Disruption: eFax service

Incident Report for CU Anschutz ISS and CU Denver OIT

Resolved

Information Strategy and Services (ISS) has determined that service has been fully restored.

What service was affected: eFax services

What is the resolution: configuration changes and reboot

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident: 3084710

Posted Aug 25, 2026 - 10:18 MDT

Monitoring

Information Strategy and Services (ISS) has identified the cause of the service disruption.

What service is affected: eFax

What fix has been applied: reboot with config changes

ISS will continue to monitor the service for full stability and service restoration.

Incident: 3084710

Posted Aug 24, 2026 - 11:03 MDT

Investigating

Information Strategy and Services (ISS) is aware of and currently investigating a service disruption.

What service is affected: eFax service

What is the issue: not currently processing faxes

Who is impacted: eFax service provided by ISS is currently not able to send or receive faxes. Faxes services provided by other groups, i.e. School of Medicine or Epic, are not impacted.

Workarounds (if any): HIPAA compliant physical fax machine.

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Incident: 3084710

Posted Aug 24, 2026 - 10:00 MDT

This incident affected: Telephone Services (CU Anschutz, CU Denver, Off-Site Location).