Service Disruption: Oracle Identity Manager Service Desk Tools

Incident Report for CU Anschutz ISS and CU Denver OIT

Resolved

ISS has determined that service has been fully restored.

What service was affected: OIM - Oracle Identity Manager

What is the resolution: A restart of the services brought them back to an operational state.

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident:

Posted Jul 17, 2026 - 10:21 MDT

Monitoring

ISS has identified the cause of the service disruption.

What service is affected: OIM - Oracle Identity Manager

What fix has been applied: Rebooted OIM servers

Workarounds (if any): None needed at this time

ISS will continue to monitor the service for full stability and service restoration.

Incident:

Posted Jul 17, 2026 - 09:05 MDT

Investigating

ISS is aware of and currently investigating a service disruption.

What service is affected: OIM - Oracle Identity Manager

What is the issue: OIM services are intermittently unreachable by Service Desk Staff

Who is impacted: ISS Service Desk Personnel

Workarounds (if any):

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Incident:

Posted Jul 17, 2026 - 08:41 MDT

This incident affected: Other Systems and Services.