CU Call Center software degradation

Incident Report for CU Anschutz ISS and CU Denver OIT

Resolved

This incident has been resolved.
Posted Nov 20, 2025 - 14:35 MST

Monitoring

Technical staff have implemented a fix and will continue monitoring the situation
Posted Nov 20, 2025 - 10:35 MST

Investigating

ISS personnel are investigating issues around our CU Call Center software. More information forthcoming.
Posted Nov 20, 2025 - 09:40 MST
This incident affected: Telephone Services (CU Anschutz, CU Denver, Off-Site Location).