ISS has determined that service has been fully restored.
What service was affected: REDCap (Research Electronic Data Capture)
What is the resolution: ISS added memory for the application to use when usage increased.
If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.
Incident:
Posted Jul 07, 2026 - 14:58 MDT
Monitoring
ISS has identified the cause of the service disruption.
What service is affected: REDCap (Research Electronic Data Capture)
What fix has been applied: ISS personnel have evaluated the current state of the service and due to changing usage and demand of the application, additional resources were added. The team monitored closely over the past five days and repeat of issue has not reoccurred.
Workarounds (if any): No workarounds
ISS will continue to monitor the service for full stability and service restoration.
Incident: 3073986
Posted Jul 06, 2026 - 14:54 MDT
Update
ISS is aware of and currently investigating a service disruption.
What service is affected: REDCap (Research Electronic Data Capture)
Workarounds (if any): There is a workaround in place
Thank you for your patience while our team works on identifying the root cause. There is a workaround in place and the site is accessible. ISS is still working on a pemanent resolution.
Incident: 3073986
Posted Jul 02, 2026 - 20:32 MDT
Investigating
ISS is aware of and currently investigating a service disruption.
What service is affected: REDCap (Research Electronic Data Capture)