Service Disruption: Authenticated WiFi

Incident Report for CU Anschutz ISS and CU Denver OIT

Resolved

Information Strategy and Services (ISS) has determined that service has been fully restored.

What service was affected: Authenticated WiFi at the School of Dental Medicine and AurariaNet WiFi at the Arts Building.

What is the resolution: Services restored after corrective actions were taken.

If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.

Incident: 3095579

Posted Oct 12, 2026 - 12:59 MDT

Monitoring

Information Strategy and Services (ISS) has identified the cause of the service disruption.

What service is affected: Auraria WiFi at the Arts Building.
*Service has been restored at School of Dental Medicine.

What fix has been applied: The servers were rebooted and services have been brought back online.

Workarounds (if any): The Guest WiFi is operational.

ISS will continue to monitor the service for full stability and service restoration.

Incident: 3095579

Posted Oct 12, 2026 - 12:08 MDT

Update

Information Strategy and Services (ISS) has identified the cause of the service disruption and is working on a resolution.

What service is affected: Auraria WiFi at the Arts Building.
*Service has been restored at School of Dental Medicine.

What is the issue: Users are unable to access Auraria WiFi at the Arts Building.

Who is impacted: Users trying to access Auraria WiFi at the Arts Building.

Workarounds (if any): The Guest WiFi is operational.

Thank you for your patience while our team works on resolving this as quickly as possible.

Incident:

Posted Oct 12, 2026 - 10:04 MDT

Identified

Information Strategy and Services (ISS) has identified the cause of the service disruption and is working on a resolution.

What service is affected: Authenticated WiFi at the School of Dental Medicine and AurariaNet WiFi at the Arts Building.

What is the issue: Users are unable to access the authenticated WiFi.

Who is impacted: Authenticated WiFi users at School of Dental Medicine and AurariaNet WiFi users at the Arts Building.

Workarounds (if any): The Guest WiFi is operational.

Thank you for your patience while our team works on resolving this as quickly as possible.

Incident: 3095579.

Posted Oct 12, 2026 - 09:05 MDT

Investigating

Information Strategy and Services (ISS) is aware of and currently investigating a service disruption.

What service is affected: Authenticated WiFi at the School of Dental Medicine.

What is the issue: Authenticated WiFi is not available.

Who is impacted: Authenticated WiFi users at School of Dental Medicine.

Workarounds (if any): The Guest WiFi is operational.

Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.

Incident: 3095579

Posted Oct 12, 2026 - 08:25 MDT

This incident affected: Network Services (CU Anschutz, CU Denver).