Information Strategy and Services (ISS) has determined that service has been fully restored.
What service was affected: Voicemail, call centers and voicemail menu systems for those using Cisco phone services.
What is the resolution: The service was restored after the completion of the maintenance.
If you are still experiencing service degradation after this resolution, please contact the Service Desk at 303-724-4357.
Incident: 3095516
Posted Oct 10, 2026 - 14:15 MDT
Monitoring
Information Strategy and Services (ISS) has identified the cause of the service disruption.
What service is affected: Voicemail, call centers and voicemail menu systems for those using Cisco phone services.
What fix has been applied: Services were restored after the maintenance concluded.
ISS will continue to monitor the service for full stability and service restoration.
Incident:3095516
Posted Oct 10, 2026 - 10:04 MDT
Identified
Information Strategy and Services (ISS) has identified the cause of the service disruption and is working on a resolution.
What service is affected: Voicemail, call centers and voicemail menu systems for those using Cisco phone services are currently not available.
What is the issue: A portion of voicemail services are unavailable.
Who is impacted: Service has been restored to some users; however, others are still impacted and unable to use Cisco voicemail, call centers and voicemail menu systems.
Workarounds (if any): There is no workaround at this time. If you need to reach the ISS Service Desk after hours please email us at servicedesk@cuanschutz.edu.
Thank you for your patience while our team works on resolving this as quickly as possible.
Incident:3095516
Posted Oct 10, 2026 - 09:55 MDT
Investigating
Information Strategy and Services (ISS) is aware of and currently investigating a service disruption.
What service is affected: Voicemail, call centers and voicemail menu systems for those using Cisco phone services are currently not available.
What is the issue: Voicemail is unavailable due to scheduled maintenance.
Who is impacted: Anyone using Cisco voicemail, call centers and voicemail menu systems.
Workarounds (if any): There is no workaround at this time. If you need to reach the ISS Service Desk after hours please email us at servicedesk@cuanschutz.edu.
Thank you for your patience while our team works on identifying the cause and resolving it as quickly as possible.
Incident:
Posted Oct 10, 2026 - 08:49 MDT
This incident affected: Telephone Services (CU Anschutz, CU Denver, Off-Site Location).